Shipping Policy

The delivery time for anywhere in the world varies from 5 to 15 days after payment confirmation.

Please note that we provide tracking codes for all products.

TRACKING
Tracking codes take 3 to 10 business days to be sent to you, the customer.

We will refund the amount for purchases that are lost or exceed the delivery deadline of 90 days after payment confirmation.

The timeframe varies depending on the efficiency of Ebanx and customs but typically takes between 25 to 45 days on average. The delivery time is up to 30 business days.

After the stipulated period, we recommend contacting your local postal service to clarify the reason for the delay.

If the postal service does not have your order, please contact us immediately so we can check with our suppliers.

If it is confirmed that there is an issue with your order's logistics, we will provide a FULL refund of your purchase immediately after completing these verification steps.

It is important that you provide the necessary means for delivery to the address registered in your order. After 3 (three) confirmed delivery attempts, you must pick up your order at an Ebanx agency near your address. Storage fees will be charged if the order is not collected within 7 calendar days. The fee amount depends on the weight/volume of the product.